Service Policies

  • When you book an appointment that time is specifically reserved for you. Last minute cancellations or changes can affect our business & our Stylists as they are hard to fill and result in a loss of income, as well as a wasted time slot on our schedule where another client could have been booked. Please be conscious of the following when securing your appointment time.

    •  If you cancel or change your appointment 48 hours before your appointment, you will be rescheduled at no charge.

    • All clients are  require 25% to secure an appointments.This amount will be deducted from your total amount on your appointment day. It is transferable if your appointment is rescheduled within the allotted time, but not refundable. 

    •  No show's or call, appointments will be canceled with less than 1 hour of the appointment and you will be charged 50% of the Service.

    • You are considered a “no show” if you are not at your appointment within 30 minutes of your scheduled time. $20 will be apply for late fees

    • As a courtesy, appointment confirmation messages are sent the day before the appointments by both SMS and email to the contact information given at time of booking.

    Services

    We want all of our guests to love their hair. If there is anything you aren’t happy with, please let us know within a week of your scheduled appointment and we will do everything we can to make it right.
     
    • This policy applies to all services agreed to by stylist and client prior to execution of services required to achieve a desired result. Modifying results beyond the initial scope of services may result in additional charges.

    Products: If a product’s packaging is defective in any way, please let us know immediately and we will happily swap it out for a new item. If you are unsatisfied with any styling or care product, please let us know within 1 week of purchase and we will happily exchange it for a different product. All sales on hair accessories and lifestyle products are final. No refunds.


    K-Tip Hair EXTENSIONS

    Benefits and Longevity
    • Natural Movement: Because they are applied strand-by-strand, they offer the most natural movement and allow clients to wear their hair up without visible tracks.
    • Longevity: K-tips typically stay in place for 12–26 weeks (about 3–6 months) depending on natural hair growth and daily habits.
    • Lightweight: Unlike bulky wefts, keratin bonds are discreet and lightweight, distributing weight evenly to reduce the risk of breakage

    Microlinks Hair Extension

    Natural Appearance and Movement: Microlinks are virtually undetectable once applied and move naturally with your own hair. Because they are applied in small sections, they disappear into your own hair from root to end

    Scalp Health and Access: Unlike sew-in weaves or glued wigs, microlinks allow for full access to the scalp. This makes it easier to shampoo, condition, and apply treatments directly to the scalp during regular wash days. 

    Styling Versatility: These extensions support a wide range of styles, including high ponytails, buns, side parts, and half-up/half-down looks, as the small beads allow for flexible movement and free styling.

    Longevity and Reusability: With proper maintenance, a microlink installation can last between 2 to 6 months. Quality hair extensions, such as human hair I-tips, can often be reused for up to a year with regular move-up appointments every 4 to 8 weeks. 

    Washing your hair: 
    • Use sulfate-free shampoo + conditioner to prolong hair color and the quality of the extensions
    • Shampoo gently between the rows, no need for vigorous scrubbing
    • Use a deep conditioning treatment once per week
    • Use leave-in condition + oil combo after showering and before brushing out your hair with a Wet Brush

    Brushing your hair:
    • Brush out extensions with Wet Brush before showering to help prevent tangling and matting - Especially wavy & curly hair.
    • When brushing your hair, start from your ends and work your way up. With one hand, hold your hair in a pony tail and brush with downward strokes.
    • Make sure to separate each row, brush from the bottom and work your way up to the top of the row - it is very important to check each row after drying to ensure you have brushed effectively to avoid matting.
    • Never scrape the brush against the top of the extensions, lightly graze the surface of the hair when brushing close to the top of the row (nearest your scalp)

    Drying & Styling:
    • Use good a heat protectant product before heat styling
    • Rough-dry your hair until hair is 90% dry (meaning no tugging at the extensions - using fingers, no brush of any kind). If you get blow outs, make sure they follow the same rules
    • Use a Wet Brush to dry hair starting at the top of the weft and working your way down - pushing the water down and out
    • You can use a Round Brush and a small amount of tension to smooth your hair and the extensions the last few minutes of your blow dry
    • If curling the extensions, run the hair through the iron to smooth hair once or twice, before placing the curls - this will give your hair a more polished look and prevent tangles
    • Limit the amount of heat styling and do not exceed 400 degrees - this will prolong the life of the extension hair
    • Never tease your hair - this. will compromise your extensions

    Sleeping:
    • Brush your extensions out before bed and place in a loose braid to keep them tangle free
    • NEVER go to bed with wet extensions!

    Swimming & Sports:
    • Place hair in a braid or ponytail for all sport activities to prevent knotting
    • Chlorine, salt water & sunscreen may cause variation to color
    • NEVER leave extensions wet with chlorine or salt water
    • Wash hair after water & sun exposure
    • Well water can cause damage to both natural and extension hair due to the minerals and chemicals it contains
    • Use recommended After-sun products to protect hair & prevent damage.


    After the first 24 Hours: If you experience any stress on your end beads, or anything is uncomfortable, please contact the salon IMMEDIATELY, as we may need to make some adjustments.


    We thank you for your cooperation and look forward to your visit.